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HVAC answering service, run by AI

A 24/7 answering service for HVAC companies, without paying a receptionist. A furnace that quits at -25, a heat pump that won’t start in July, a customer calling mid-install. Novex answers every call for you, in English or French, and books the job into your calendar.

Call the demo line

Book a demo 15 minutes on Zoom

Pretend you’re one of your customers. It picks up right away. Demo line: +1 438-799-4145

The calls you’re already missing

You’re in the middle of a furnace install when the phone rings.
First cold snap of winter: everyone calls at once.
In the evening, a broken furnace can’t wait for voicemail.

What it does for you

Answers every call, 24/7

Days, evenings, weekends, holidays. Several calls at once, none to voicemail.

English and French

It follows the caller’s language, no “press 1” menu.

Books into your calendar

Name, number, address read back, job type, day and window: it all lands in your calendar.

Emergencies go to you

No heat in the middle of winter, gas smell, system down: you decide what counts as an emergency. Those calls get transferred straight to your cell.

How it works

15-minute demo
We show it to you live on Zoom, with calls from your trade.
We build it on your business
Your services, service area, hours and emergency rules. We test it before it goes live.
You keep your number
Forward all your calls, or only the ones you miss. Nothing to change on your trucks.

Pricing

$500 / month

A one-time setup fee, set on the demo based on your business.

Guarantee: every call answered, 24/7. If a single call goes unanswered, that month is free.

Does it pay for itself?

Example, not a promiseIf an average job brings you about $450, it takes 2 recovered calls a month to cover the $500. Everything past that is profit you were already losing. Run it with your own numbers.

Book a demo

Frequently asked questions

Can it book annual maintenance?

Yes. Each job type (maintenance, repair, install) can get its own time window in your calendar.

What about the first cold snap?

It answers every call at the same time, 24/7. No customer hits voicemail.

What does it do with a gas smell?

Whatever you tell it at setup: usually an immediate transfer to you and basic safety instructions you approve.

Can I keep my number?

Yes. We set up conditional forwarding (only the calls you miss) or full forwarding from the number you already have.

Does it sound like a robot?

Judge for yourself: call the demo line at +1 438-799-4145 and pretend you’re one of your customers.

Hear it before you decide

Call the demo line and play one of your customers. If you like it, book 15 minutes with us.

+1 438-799-4145 Book a demo

Other trades : Plumbers · Electricians · Roofers